MORE QUALITY AND SECURITY

In order to ensure the entire satisfaction of our 6,000 customers, DIMO Software has adopted a Quality approach since 2012, and a Security approach in accordance with the ISO 27001 (Information security management) international standard.

 WHY QUALITY AND SECURITY APPROACHES?

ON THE WAY TO ISO 27001 CERTIFICATION (SECURITY)

DIMO Software has chosen to promote an information security management system (ISMS) in order to achieve ISO 27001 certification.

Indeed, DIMO Software is aware that production data provided by its customers are particularly valuable resources. As a consequence, we secure our information security management system to identify the threats and also to set up measures and appropriate monitoring to preserve confidentiality, integrity and information availability of our hosted customers.

This process helps prevent loss, thefts, and alteration of computer data, and also helps us do our best to prevent intrusions in the IT systems involved.

QUALITY APPROACH FOR CUSTOMER SATISFACTION

In an environment constantly changing, fundamental principles of continuous improvement and process approach enable us to run and develop our organization every day.

Our quality approach enables us to improve our customers’ satisfaction in all DIMO Software’s business units. This approach leads us to concrete actions, for instance:

  • Regular customer satisfaction surveys
  • Charter of the consultant
  • Booklets and internal policies (travel policy, IT policy…)
  • Monitoring procedures and processing of customer complaints…